With Amazon the leading retailer online, there is no mystery why vendors and customers alike flock to this ecommerce giant. With the huge numbers of transactions on the site daily, it’s not surprising that vendors often receive chargeback alerts.
An Amazon chargeback works similarly to credit card chargebacks and other types of fund recovery. A customer makes a claim about an order and demands their money back. In the case of an Amazon chargeback, they want to have the transaction reversed and to ensure the money is returned to their credit card.
The most common reasons a vendor receives a chargeback alert on Amazon.com are:
The customer will make a complaint and provide evidence backing up their grievance. When the vendor receives an Amazon chargeback email, they have 11 days to respond. Amazon will decide which side has the stronger case and they will either demand the vendor pay back the customer, along with an Amazon chargeback fee.
In some cases, though, Amazon will side with the vendor and will regard the customer’s claim as flimsy. That is why it’s important to have all of the evidence on your side when making an Amazon chargeback claim.
The following are the steps in the Amazon Chargeback process: